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Terms and Conditions

These terms and conditions govern your use of our website. Please read these terms in full before you use this website. If you do not accept these terms and conditions, please do not use this website. Your continued use of this website confirms your acceptance of these terms.

Website access

1.1 It is not necessary to register with us in order to use most parts of this website. However, particular areas of this website will only be accessible only if you have registered.

Use of website

1.2 This website may be used for your own private purposes and in accordance with these terms and conditions.

1.3 You may print and download material from this website provided that you do not modify or reproduce any content without our prior written consent.

Loyalty points

1.4 Customers will receive 1 loyalty point with a value of £0.02 per full £1.00 spent after any special offers or deductions are taken into account. Loyalty points will be credited to the customer's account once the order status has been updated to Dispatched, and will become available to redeem from this point.

1.5 Where an order is cancelled or item(s) returned, the loyalty points earned on the purchase price of the item(s) will be deducted from the customer account. If the loyalty points balance is not enough to cover this deduction (for example if all or most of the loyalty points have already been redeemed), all loyalty points in the account will be deducted and the remainder deducted from the customer's refund at a value of £0.02 per loyalty point.

Free gift with purchase offers
1.6 Free gift (or 'free item') with purchase offers apply only in conjunction with the purchase of another item; orders for a free gift only will be cancelled and not fulfilled. Certain offers may require the purchase of a minimum number of items to qualify.

1.7 Free gifts must also be returned in original, undamaged condition if you decide to return your order in full for a refund. If your order is returned in full without the free gift, or with the free gift in un-resaleable condition, the current retail price of the free gift will be deducted from your refund.

Order contract

1.8 By submitting an order you are offering to purchase the selected products and the order is not binding on us until such time as your order has been accepted, at which point we will update your order status to In Process. This means that on the rare occasions a product is unavailable or has been incorrectly priced, Esty Lingerie is not obligated to sell you that product.

1.9 You have the right to cancel your order in accordance with the Consumer Contracts Regulations through to 14 days after receipt of your order in full. If your order has already been dispatched you must return the order according to our usual returns policy, at you will be liable for any postage charges incurred in returning the order. This cancellation policy does not apply to tailor-made or personalised items. Please contact if you would like to cancel your order.

Visitor provided material

1.10 Any material that a visitor to this website sends or posts to this website shall be considered non-proprietary and non confidential. We shall be entitled to copy, disclose, distribute or use for such other purpose as we deem appropriate all material provided to us, with the exception of personal information, the use of which is covered under our Privacy Policy.

1.11 When using this website you shall not post or send to or from this website any material:

(a) for which you have not obtained all necessary consents;

(b) that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom;

(c) which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data.

1.12 We will fully co-operate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting material to this website in breach of Paragraph 1.7.

Links to and from other websites

1.13 Throughout this website you may find links to third party websites. The provision of a link to such a website does not mean that we endorse that website. If you visit any website via a link on this website you do so at your own risk.

1.14 Any party wishing to link to this website is entitled to do so provided that the conditions below are observed:

(a) you do not seek to imply that we are endorsing the services or products of another party unless this has been agreed with us in writing;

(b) you do not misrepresent your relationship with this website; and

(c) the website from which you link to this website does not contain offensive or otherwise controversial content or, content that infringes any intellectual property rights or other rights of a third party.

1.15 By linking to this website in breach of clause 1.16 you shall indemnify us for any loss or damage suffered to this website as a result of such linking.


1.16 Whilst we do take all reasonable steps to make sure that the information on this website is up to date and accurate at all times we do not guarantee that all material is accurate and, or up to date.

1.17 All material contained on this website is provided without any or warranty of any kind. You use the material on this website at your own discretion.

Exclusion of liability

1.18 We do not accept liability for any loss or damage that you suffer as a result of using this website.

1.19 Nothing in these terms and conditions shall exclude or limit liability for death or personal injury caused by negligence which cannot be excluded or under the law of the United Kingdom.

Law and jurisdiction

These terms and conditions are governed by English law. Any dispute arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the Courts of England and Wales.

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